Program Director

PRIMARY RESPONSIBILITIES: 

The Program Director will provide a point of accountability for coordination of all services, including meeting grant compliance standards. The Program Director will be responsible for hiring, training, and developing, and mentoring a high performing housing team of case managers and project managers.

DUTIES:

Program Director will mentor, work alongside, review work, and provide technical assistance to all housing case managers and the Food Pantry Manager.

  • Staff
    1. Set and prioritize training needs among staff; identify gaps in training and mitigate.
    2. Train, coordinate training, of new case managers.
    3. Perform and coordinate consistent peer review of case files (hard files and HMIS record).
    4. Facilitate bi-weekly housing meetings with Housing First, ESG, HOPWA, etc. case managers.
    5. Confirm staff are appropriately trained.
    6. Supervise staff schedules, approve PTO, and make certain we are always appropriately staffed.
    7. Liaison with property owners/landlords when necessary.
    8. Act as mediator and appeal level when client is removed from program.
    9. Supervise the Preston County Senior Services staff.
    10. LifeBridge AmeriCorps Site Supervisor
  • KVC
    1. KVC—liaison with local COC –KVC. Attend all pertinent meetings and represent Covenant House including membership, project resource, and alternate for the CEO to KVC Board meetings.
    2. Be a liaison and advocate between staff and KVC when we need KVC’s guidance on issue that impacts, their work, i.e., HMIS issues, etc.
    3. Attend CoC Steering Committee meeting and set on the board if applicable.
  •  HMIS
    1. Review HMIS service records for accuracy, completeness, and timely documentation
    2. Oversee HMIS training and coordinate with KVC, the primary liaison to KVC.
    3. Trouble shoot HMIS issues.
    4. Run APR with case managers.
  • Grants
    1. Develop complete understanding of each grant and provide technical guidance to staff.
    2. Coordinate grant writing of all housing grants. Each case manager will write his/her grant, but will coordinate with Program Director, DOO, and CEO. The Program Director will be responsible for the FINAL DRAFT before passing on to the DOO and CEO for addition of attachments and final submission. Program Director will learn and become familiar with all grants including but not limited to LGBT, HIV testing, State Budget AIDS; Broadway Cares; Gamm Mu; FEMA; SOR; Home4Good; CDGB; etc.
    3. Write Notice of Funding Availability (NOFA) with the KVC.
    4. Understand the basic construction of state and federal grants, including: Leverage/Cash Match; narrative writing; and basic projection of intended services.
    5. Assist case managers in preparing annual grant renewals.
  • Compliance
    1. Develop contacts at City, State, and HUD regional office as points of contact.
    2. Responsible that each grant is executed in compliance with grant requirements and specifications.
    3. Confirm case managers are documenting files appropriate and timely.
    4. Responsible for assuring all case managers are properly documenting in HMIS, running Annual Performance Report’s (APR’s), accuracy of data, etc.
    5. Prepare for and sit with auditors for state reviews.
    6. Act as mediator and appeal level when client is removed from program.
    7. Provide strategic guidance to CEO and Management Team on future programing opportunities.
    8. Other duties as assigned by the CEO.

General Duties:

Assists with special events as assigned, including but not limited to Chef’s Challenge, Adopt-A-Family, Here for Good, Canstruction, Pride, and the community garden.

QUALIFICATIONS: 

  • Bachelor’s degree, advanced degree preferred and/ or a combination of experience that provides the knowledge, skills and abilities required. Training in social services preferred.
  • Commitment to Covenant House’s Mission Statement.
  • Knowledge of existing social service and housing agencies in the area served by the Kanawha Valley Collective.
  • Working knowledge of Social Work values, principles, and ethics.
  • Experience in counseling, crisis intervention, and conflict resolution is preferred.
  • Ability to effectively interact and foster rapport with a wide variety of people at once, in a manner that positively reflects Covenant House programs, personnel and policies.
  • Management skills, including the ability to work effectively with your co-workers.
  • Demonstrated ability to coordinate own activities; ability to manage time, evaluate progress, and adjust activities to complete work within established time frames.
  • Ability to be open to new ideas, take on additional responsibilities, and work on program development.
  • Proficiency with Windows applications.
  • Valid Driver’s License and mode of transportation.

 

Please email your resume; cover letter; and three references to Briana Martin at bmartin@wvcovenanthouse.org, by midnight, November 3, 2025.